Salon Etiquette

SERVICE GUARANTEE - We offer a 100% guarantee on all services. No refunds. You may receive a redo appointment at any time within the first two weeks for most services. Due to the nature of some services, this guarantee may vary. Please ask a Client Coordinator for more details.

CHILD POLICY - For the safety of your children and the relaxation of our guests, please keep a watchful eye on your children during services.

APPOINTMENTS FOR COLOR AND EXTENDED SERVICES - You may be required to provide us a credit card number for the above services.  Please read our Cancellation and No Show policies and contact us with any questions or concerns.

CANCELLATION POLICY - In the event that you need to cancel your scheduled appointment with us we do require at least 24 hours’ notice so we may possibly accommodate the needs of other clients. In the case of a same day cancellation you will be charged a $25 cancellation fee. We understand that emergency situations do arise and we will do our best to accommodate you in any way possible. Review the Simply Sassy Celebration tab to view our full cancellation policy for birthday parties.

NO SHOW POLICY- If you do not show up for your appointment please be advised that your credit card on file can be charged up to 100% at our discretion.

REFERRAL PROGRAM – 10 Loyalty Points will be added  to your account when your referral guest checks out from their first visit at Simply DeVine Salon. The guest MUST write your name on their client profile for proper credit to be given. No retroactive referral credit will be given.

PRODUCT RETURNS - We offer a 100% satisfaction guarantee on all of our skin, hair and body products. If you decide that it is not the right product for you, and provided that ½ the original amount of the product is unused, we will gladly take it back and exchange it for another product  if returned within 14 days of original purchase. No cash or credit card refunds - exchanges or Simply DeVine credit only. Hair pieces, make-up and boutique items are non-returnable.

PRODUCT HOME CARE - RX - Continued results are achieved through daily use of professional products at home. Your professional will recommend a home care regimen to maintain your results between visits, including these products for you with your ticket at check out. These products will also be written on a "Prescription Card" for your reference. If you choose not to purchase the product recommended to you at time of service, Simply DeVine cannot guarantee the service after 48hrs.

PROMOTIONS - All Simply DeVine  promotions/special pricing cannot be combined OR used with other Simply Devine promotional offers. Price adjustments will not be made on previous purchases or services. You must present promotions/special pricing at time of check-out. For more information on the Simply Devine Loyalty Points PROGRAM and other special promotions please call 575-522-9797.